Privacy Policy

1. Introduction

Crown Vermogstead ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.

2. Information We May Collect

We may collect and process the following categories of information in connection with your use of our website and services:

• Identity and contact data — such as your name, email address, telephone number, and postal address, typically provided when you submit a contact or enquiry form.
• Technical data — including IP address, browser type and version, device information, operating system, and referral source, collected automatically as you browse our website.
• Usage data — information about how you interact with our website, including pages visited, time spent, and navigation paths.
• Marketing and communications data — your preferences regarding receiving communications from us and your communication preferences generally.
• Financial or account-related data — where applicable to services you request, limited to what is reasonably necessary to provide those services.

3. How We Collect Information

We collect information through direct interactions, such as when you complete forms on our website, contact us by phone, email, or post, or subscribe to communications. We may also collect information automatically through cookies and similar tracking technologies as you navigate our site, and occasionally from third parties where permitted.

4. How We Use Your Information

We use information held about you for the following purposes, where legally permitted:

• To provide, operate, and maintain our website and services.
• To respond to enquiries, requests, or correspondence you initiate.
• To improve, personalise, and expand our website and offerings.
• To communicate with you, including sending updates, administrative messages, and, where consented to, marketing communications.
• To monitor usage of our website and to detect, prevent, and address technical or security issues.
• To comply with applicable legal obligations and to protect our legal rights.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights and interests.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to distinguish you from other users, remember your preferences, and improve your browsing experience. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly.

7. Sharing and Disclosure of Information

We do not sell personal data. We may share information with trusted third parties in limited circumstances, including:

• Service providers who perform functions on our behalf, such as website hosting, analytics, and communications, subject to appropriate confidentiality and data protection obligations.
• Professional advisers, including legal and financial advisers, where necessary.
• Regulatory authorities, law enforcement, or other parties where required to comply with a legal obligation or to protect our rights, property, or safety, or that of others.
• Any successor entity in connection with a merger, acquisition, or sale of business assets, subject to equivalent protections.

8. International Data Transfers

Where information is transferred outside of your home jurisdiction, we will take steps reasonably necessary to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Criteria used to determine retention periods include the nature of the information, the purpose of processing, and applicable legal obligations.

10. Data Security

We have implemented appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on the jurisdiction in which you reside, you may have certain rights in relation to your personal data, which may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data in certain circumstances.
• Object to or restrict certain types of processing.
• Request transfer of your data to another party, where technically feasible.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to such requests.

12. Children's Privacy

Our website and services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we may take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and where appropriate, we will notify you by other means.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please get in touch via the details provided on our Contact page.